Shipping and Return Policies

Shipping Methods & Cost

Due to the sensitive nature of some items and relevant rules and regulations, we ship prescription and patient items only to our existing Local Mobile Veterinary Service patients in our veterinary service area. For existing clients that need an item shipped to an address outside our service area, we will take these requests on a case by case basis. Please contact our office with questions.

Pharmacy items will be shipped via U.S.P.S. First Class Mail or similar service at no additional charge. Please contact us directly to request expedited shipping options and to determine the shipping price.

Retail items can be shipped to the contiguous U.S. at the current price offered by the U.S.P.S.

At this time we do not ship items requiring refrigeration during shipment.

Our Shipping Carriers

U.S.P.S.

Qualifications for Returns

We can accept returns of retail items within 30 days of purchase under the following circumstances:

• Contact us to initiate any returns. If your return request has not been pre-approved before returning your item, our team will attempt to reach you via email. Please note that if you do not respond to this email, we unfortunately cannot issue credit.
• Prescription items are unable to be returned due to state and federal laws.
• If the medication you received is incorrect or damaged, please contact us to begin a quality assurance case within 30 days.
• The items must be returned to Local Mobile Vet’s address in proper condition and in manufacturer’s packaging unless returned as faulty or damaged.
• Refunds can take up to 7-10 business days to complete, though this may take longer during holidays and high-volume shipping times.
• Return shipping costs will be the customer's responsibility.
• Return policies may be subject to change without notice.

Refund Options

Compensation for a returned item if the product is undamaged and the package is in proper condition will be either:

• Replacement. We will replace the item with another one of better quality, different size, or color.
• Money refund. We will return the cost of the item you spent to purchase less a shipping and handling fee of $10.

Although you are free to choose preferred compensation, we reserve the right to change the list of available compensation options depending on the items returned, customer location, banking peculiarities, or other reasons creating difficulties or inconveniences whether for Local Mobile Vet or for customers.

Returning a Damaged or Faulty Item

We are sorry that you received a damaged or faulty item. Please contact us directly to arrange a return and/or replacement. Please bear in mind that all items are inspected on return.

Returning an Incorrect Item

Contact us directly to arrange a return and/or replacement.

Returnable Items

The only items that we sell that are returnable are our T-shirts and similar retail items. Prescription products are non-returnable.

How to Return a Purchased Item

Contact us directly to arrange a return.

The address for returns is:

2409 Barrymore Ave.

Durham, NC 27705

Products may be returned in person or by your chosen shipping provider. Please obtain proof of postage for the tracking number – this will speed up the process and will legitimize that your parcel is on its way back to us.

Repackage the item in the original box and packaging.

The shipping cost for the returned items is paid by you. We will compensate the shipping charges in case of returning damaged, faulty, or incorrect items.

What Happens Next

• We’ll send you an email as soon as we’ve received your return in its original condition and processed your return.
• A returned item will be inspected upon arrival.
• If the condition an item has been returned in is inappropriate (i.e. packaging opened or removed, or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you at your expense.
• If the condition of a returned item is appropriate, you will receive compensation within 10 business days depending on the payment method you used for purchasing the returned item and banking processes.
• If you paid by credit/debit card, we will refund the balance of your credit/debit card.

How to contact us with questions

If you have any questions about these Shipping and Return Policies, please contact us at:

Address: Local Mobile Vet, 2409 Barrymore Ave, Durham, NC.

Email: LocalMobileVet@gmail.com.

Phone: 919-219-4919.

Last Updated May 16, 2022